Dell XPS 13 9360: i7 7560u, but does i7 7100u?

Discussion in 'Computer Hardware Repair' started by gamalaptop, Aug 2, 2019.

  1. gamalaptop

    gamalaptop New Member

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    - Hi everybody!
    - I have a Dell XPS 13-9360; Core i7 7560u / 16GB / 256GB SSD / Touch.
    - Yesterday I sold to customers, customers see the machine and when you open the machine to check with software CPU-Z, the Process Name item appears as "Intel Core i7 7100u"? Both guests and I were shocked, and so the guests left!
    - Please ask where is my device due to this situation?

    [​IMG]

    - Thanks!
     
    #1 gamalaptop, Aug 2, 2019
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  2. technical

    technical Moderator Staff Member

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    Where do I need to check the origin of this laptop? Is there any previous replacement or repair....
     
    #2 technical, Aug 2, 2019
  3. gamalaptop

    gamalaptop New Member

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    Yes! So what do I have to provide next. Now I provide the Service Tag number first, and need more or let me know? Thank you very much!
     

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    #3 gamalaptop, Aug 8, 2019
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